Welcome to DadeCloud. These Terms & Conditions outline the rules and regulations for the use of the web hosting and design services provided by FL Tech Support LLC ("we", "us", or "our").
1. Acceptance of Terms
By accessing this website and purchasing our services, we assume you accept these terms and conditions in full. Do not continue to use DadeCloud's services if you do not agree to take all of the terms and conditions stated on this page.
2. Acceptable Use Policy
All services provided by FL Tech Support LLC may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or City law is strictly prohibited. You agree not to:
- Host or distribute illegal content, malware, botnets, or viruses.
- Engage in spamming or unauthorized bulk email sending (CAN-SPAM Act compliance is mandatory).
- Attempt to breach the security of our network or interfere with other users' accounts.
- Consume excessive server resources (CPU, RAM) that negatively impact the stability of the shared hosting environment.
3. Uptime Guarantees & SLA
We strive to maintain a 99.9% network and power uptime guarantee for all managed hosting services. If we fail to meet this guarantee in a given month (excluding scheduled maintenance or force majeure events), you may be eligible for a pro-rated credit to your account. Credits must be requested via our support portal within 7 days of the downtime event.
4. Limitation of Liability
FL Tech Support LLC shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from our servers going off-line or being unavailable for any reason whatsoever. Furthermore, FL Tech Support LLC shall not be responsible for any claimed damages resulting from the corruption or deletion of any web site from one of our servers. We strongly encourage all clients to maintain their own external backups.
5. Web Design Services
For clients purchasing custom web design services, the scope of work, timeline, and deliverables will be outlined in a separate Statement of Work (SOW). The "1 Year of Premium Hosting included" promotion is valid only for the first year; subsequent years will be billed at the standard Premium Managed Hosting rate.
6. Contact Information
If you have any questions regarding these Terms & Conditions, please contact our legal department:
FL Tech Support LLC
Email: info@dadecloud.com